Ritesh Patel

Daily Follow-up Automation

Conditional Business Logic

Automate intelligent recurring nudges: overdue task reminders, unanswered VIP emails, pending approval alerts, and client SLA checks.

Daily Overdue Engineering Task Escalation

Project Manager Agent
active

Detects Linear issues past their target sprint milestone without a status update for >48h and prompts assignees in Slack.

Trigger Conditions
  • Task due date is in the past
  • Linear issue status is not 'Completed' or 'Canceled'
  • No comment added in the last 48 hours
Action: Post polite reminder in #eng-sprint Slack channel and ping issue owner with blocker resolution options.
Channel: SLACKAttempts: 3 / 5

Unanswered VIP Client Email Ping

Email Assistant
active

Monitors client threads tagged 'Tier-1 Customer'. When client awaits reply >24h without internal team activity, drafts follow-up.

Trigger Conditions
  • Client thread in Inbox with VIP label
  • Last email received > 24 hours ago
  • No outbound response from team member
Action: Draft courteous acknowledgment email citing active engineer investigation and place in Drafts folder.
Channel: EMAILAttempts: 2 / 3

Pending High-Risk Approval Sentinel

Project Manager Agent
active

Alerts executive approvers when a high-risk agent action (such as social publishing or contract redline) sits unapproved >12 hours.

Trigger Conditions
  • Approval request status is 'Pending'
  • Risk level is 'High'
  • Time elapsed since request > 12 hours
Action: Dispatch priority Slack notification to #executive-approvals and deliver push notification to workspace admins.
Channel: IN_APPAttempts: 1 / 4

Inactive Project Stagnation Alert

Data Analyst Agent
paused

Flags customer POC projects that haven't registered API activity or task submissions in the last 7 business days.

Trigger Conditions
  • Project tagged as 'Active Pilot'
  • API calls in last 7 days == 0
  • Last customer login > 5 business days ago
Action: Compile summary report of pilot telemetry and notify customer success lead.
Channel: SLACKAttempts: 0 / 3

Customer Support SLA Warning Alarm

Customer Support Agent
active

Monitors Enterprise SLA response timers. Pings on-call escalation manager when urgent ticket approaches 75% of breach threshold.

Trigger Conditions
  • Ticket priority is 'Urgent'
  • Time to breach < 30 minutes
  • No internal agent assigned
Action: Trigger emergency escalation in #support-urgent and ring PagerDuty bridge.
Channel: SLACKAttempts: 4 / 6